The right way to measure forecast accuracy if you are interested in optimizing stock levels is to focus on the accuracy of the service level projection. Just because you set a service level target (or a system recommends a target) doesn’t mean you’ll actually achieve the target. This blog explains why and details how to calculate service level accuracy.
Most companies segment their supply chain by breaking it down according to operational and logistical metrics. That’s necessary for continuous improvement and operational excellence.
But there is another way to segment supply chains that begins with the customer. Gartner research director Jennifer Loveland calls it end-to-end segmentation, where you determine first what your customers want, then create end-to-end models—from sales through sourcing, delivery, and customer service—to serve them.