The Potential and Peril of Robotic Process Automation

Robotic Process Automation (RPA) is attracting a lot of attention both for its ability to generate great efficiency as well as the peril it represents to numerous jobs. Leslie Willcocks, a professor of technology, work, and globalization at the London School of Economics, defines RPA as taking "the robot out of the human."[1] She explains, "The average knowledge worker employed on a back-office process has a lot of repetitive, routine tasks that are dreary and uninteresting. RPA is a type of software that mimics the activity of a human being in carrying out a task within a process.

The Potential and Peril of Robotic Process Automation