In most fields of endeavor, accuracy is a beneficial trait. The infamous lawman Wyatt Earp once stated, "Fast is fine, but accuracy is everything." Although Earp was referring to the art of shooting, he could just as well have been speaking about business processes. The late Arthur Charles Nielsen, Sr., founder of ACNielsen, once advised, "Watch every detail that affects the accuracy of your work." Although that is undoubtedly good advice, the fact of the matter is tedious work often results in errors as employee attention wanes. The result is never good.
Process Automation and the Elimination of Errors