Lora Cecere spoke at Symphony's Xcelerate event in Paris. See her presentation on outside-in processes, crucial for building a customer-centric supply chain.
Sales and operations alignment. It is the promise. For many this seems like an old horse to ride. It is tough because operations and commercial teams are not naturally aligned, and the implementation of an S&OP process is not a quick fix.
The processes of S&OP are now over 35 years in evolution. In many ways they are quite different, and in many they are the same. Let me explain.
What Is Different?
For years, as an industry analyst, I have written the statement that "IT and line-of-business teams need to be aligned." As I finished the report on organizational alignment, I felt a bit silly ever writing this statement. Why? The statement is hogwash. The functions within the line-of-business teams are so misaligned that I cannot imagine that IT could ever align to all of them. In fact, as the research shows, alignment happens through leadership in horizontal processes.