Providing minimal employee training or skipping it altogether can seem like a time-saver at first glance. But neglecting proper training, in fact, wastes time, makes your business run less efficiently and increases safety risks in the long run. In some cases, it is even illegal. Here are six significant risks you run if you skimp on employee training.
Lack of Organization
Without a unified training program, your operation is not likely to run smoothly. Training ensures that every employee knows to follow the same procedures and guidelines, can correctly use equipment and understands the responsibilities of their job.
A lack of organization can lead to a host of problems. If your operations are not organized, they will likely be inefficient and possibly even dangerous. Employees won’t know what is expected of them and, because of this, may unknowingly complete their work incorrectly, break company rules or laws and engage in unsafe practices.
This absence of organization can lead to lower productivity, which can hurt your bottom line. It works the other way too. A study conducted by the Census Bureau for the Federal Department of Education found that a 10 percent increase in educational attainment among employees on average leads to an 8.6 percent boost in productivity. Other factors, such as increases in the value of machinery, led to a productivity surge of about half as much.
When employees don’t have sufficient information on how to do their work, they aren’t likely to do it efficiently and may even do it incorrectly, leading to waste time and resources.
More Safety Incidents
Training sessions often focus on workplace safety. Without sufficient information and safety procedures in place, your workers may not use safe work practices. It’s critical that everyone is on the same page when it comes to safety.
Training is especially critical for employees who use heavy machinery, such as forklifts. The unsafe use of forklifts causes 100,000 injuries each year, many of which could have been prevented with proper training. Employees who operate this type of equipment must have completed training for your business to be compliant with Occupational Safety & Health Administration (OSHA) standards.
Companies that don’t offer adequate training to their employees will likely see their expenses go up. These increased costs can come from a number of sources. When workers don’t get training on how to use equipment, they may operate it inefficiently, resulting in wasted time, energy and money.
They may also operate equipment incorrectly, which could cause them to produce defective products. They might also damage machinery, which can be expensive to fix. Safety issues can also lead to high expenses from paying medical bills and legal fees.
Employees are not likely to be happy working in an unsafe, unproductive environment. If they don’t know what’s expected of them or how to perform their job, they will feel frustrated. This will decrease productivity, cause apathy in regards to work and result in low employee satisfaction.
These conditions will lead to high turnover rates, which can be costly. These new employees must start from square one, so it they don’t receive training, the effectiveness of the workplace may drop even further.
Decreased Customer Satisfaction
All of these issues can lead to decreased customer satisfaction. A disorganized and inefficient business can not meet customer demand and respond to customer service queries in a timely manner. You might also produce faulty products, which will frustrate customers further.
Also, if you gain a reputation as an unsafe, disorganized workplace, people will not be as willing to give you their business. A lack of employee training doesn’t just affect your employees, it can also cause you to lose current customers and miss out on potential new ones.
Inadequate or nonexistent employee training is bad for employers, employees and customers. It may provide some up-front savings, but the long-term consequences will greatly outweigh any benefits gained in the short term.