This past holiday season, like the season before it, was a paradox. Consumer spending was up; nevertheless, hundreds of retail stores will be shuttering their doors forever.
Nearly every industry is beginning to feel the impact of the transforming world. Complex consumer demand, e-commerce and modern technology have upended most conventional business models.
Quality control might seem like an area where you can cut corners and save a little money — why should you even bother trying to implement quality control if you haven’t had any complaints about th